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QuickStart to Debt
Collections offers a faster and cheaper way of delivering basic
collection education than traditional training. Both new
and existing collectors will benefit from this information.
Measurable Results
Through engaging activities, games
and an on-line Proficiency Exam, QuickStart assures you
that your collector is prepared with the necessary knowledge to
succeed in classroom
training and further skills development for
on-the-job collection success.
What We
Cover
QuickStart has 5 Modules and
Preparatory Exams:
 Module
One
A Credit Industry
overview will enable your collector to:
- Identify the most common forms
of credit activity
- Describe the credit lifecycle
- Name the three major credit
reporting agencies and their function in credit extension
- List five important federal laws
and their roles in governing the credit lifecycle
Module Two
A Collector's Role will enable your collector to:
- Describe the function of debt
collection in the credit lifecycle
- Name the four major
responsibilities of a debt collector
- Identify four laws that govern
debt collection and how they apply
Module
Three
Communicating with Confidence, collectors will be
able to:
- Describe why listening is
important and name three components of active listening
- List six vocal and verbal characteristics that set the stage
for effective collections
- Identify the differences between assertive and aggressive
communication
Module
Four
Understanding Delinquent Customers educates the
learner about:
- The five major factors that
contribute to consumer delinquency
- The five common emotional states
of delinquent customers
- The pre-call planning components
needed for collection problem-solving
Module
Five
Making the Collection Call, collection associates
learn:
- How to open and close a
collection call with courtesy
- Alternate ways to ask the reason
for delinquency
- How to ask fact-finding
questions based on the reason for delinquency
- Strategies for motivating
debtors at different stages of delinquency
Preparatory
Exam
A Preparatory Exam of 25 questions, 5 from each
learning module, enables each learner to determine his or her
own readiness for the on-line Proficiency Exam.
Proficiency
Exam
(purchased separately)
Proficiency exams are
geared for both entry level and experienced
collectors. The on-line Proficiency Exam, comprised of 50
questions compiled randomly by computer, lets you know whether
your associate has learned and retained the necessary knowledge to succeed in classroom
training and further skills development for on-the-job
collection success.
The exams are accessed on our website
through individualized usernames and passwords. Each students score is available on
our website confidentially to management. Student's
scoring 80% and above are provided a Proficiency Certificate.
Click
here to learn more about our on-line Proficiency Exams.
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