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"Power
of
Collections"
CD-ROM
Series
About
e-Learning
QuickStart
to
Debt
Collection
On-line
Proficiency
Exams
Order
Demo CD
Pricing
Purchase Now
"Integrating Education
and Training into the Collector Performance
System"
An audio presentation by Kathleen
Krentz
FDCPA
Updates
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Fair Debt
Collection Practices Act
PRG has raised the standards in the collection industry for
education in the Fair Debt Collection
Practices Act. With CD-ROM based training you can insure staff
competency in professional industry standards for communication
with customers.
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Our multimedia and interactive training
CD incorporates
user participation
skill assessment quizzes
games to help the collector retain important information
Computer Based Training allows collectors to learn at their own
pace! |
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What We
Cover
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Introduction |
- What is the FDCPA?
- Who it governs
- Types of Debts
- Why Comply
- Violation of the FDCPA
- Introduction Review
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Section 1 - What Does the Fair Debt Collection Practices Act
Require?
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| 1.1
Validation of Debt & Case Study with Questions and Answers |
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1.1A Verification |
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1.1B Mini-Miranda |
| 1.2
Request to Cease Communication & Case Study |
| 1.3
Multiple Debts & Case Study |
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Debt Collection
Game |
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| Section 2 -
Communication with Consumers Under the FDCPA
2.1 Acquisition of Location Information
& Case Study
2.2 Furnishing Deceptive Forms
2.3 Collection Communications & Case Study
2.4 Third Party Communication & Case Study
PRG
Squares Game |
Section 3 - FDCPA Prohibitions
3.1 False or Misleading
Representations & Case Study
3.2 Unfair Practices & Case Study
3.3 Harassment or Abuse & Case Study
PRGeopardee Game |
Section 4 - Legal Actions by Debt Collectors
4.1 Legal Actions & Case Study
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Preparatory Exam
A Preparatory Exam of 25 questions, 5 from each
learning module, enables each learner to determine his or her
own readiness for the on-line Proficiency Exam. |
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Proficiency Exam
(purchased separately)
The on-line Proficiency Exam, comprised of 50
questions compiled randomly by computer, lets you know whether
your associate has learned and retained the necessary knowledge
to succeed in classroom training and on-the-job skills
development.
The exams are accessed on our website through individualized
usernames and passwords. Each students score is available on
our website confidentially to management. Student's scoring 80%
and above are provided a Proficiency Certificate.
Click here to learn more about our on-line Proficiency
Exams. |
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