e-PRG PRODUCES DRAMATIC RESULTS FOR GOVERNMENT AGENCY
is working with a government
agency in California that manages receivables for medical services provided on
a share-of-cost basis to qualifying residents. The agency felt that its billing
collection efficiency could be improved and engaged
e-PRG to take a look.
In fact, the analysis showed that over 75% of service
recipients made no payments at all, with a mean payment ratio across all
payment amount ranges of only 13.8%. No
statistically significant relationship was found between the type of medical
services rendered and payment behavior.
In a telephone poll of agency clients,
e-PRG found that
two-thirds of the client population offered ready revenue collection
opportunity. The three most frequent responses to
e-PRGís survey were:
Donít remember getting a bill
Thought the services were covered
Currently making payments to a recovery agency
Based on this information,
e-PRG made customer
service-oriented calls to half of all new agency clients for the month
of December 2000, advising them of the share-of-cost amount due.
55% of clients contacted made a promise to pay, and 67% kept their promise.
By the second billing, the group of contacted clients
paid over nine times as much as the group of clients who were not
called. Compared individually, contacted clients paid 50% more per
average payment than those who were not called.
These dramatic results offer our client--and other
government agencies--the opportunity to significantly improve their net
productivity. e-PRG is a full partner, providing analysis, recommendations,
champion-challenger testing, education and implementation support.
a free project consultation with e-PRG's consultative staff to discuss
how e-PRG can assist you with your company performance improvement
programs please call us at (925) 980-5529 or email